Customer Support Enablement Analyst

Job description

Join our AECO EMEA Support team as our new Customer Support Enablement Analyst! Are you ready to act as a strategic catalyst for continuous improvement of our EMEA Customer Support function? Trimble is seeking a data-driven problem solver to transform operational insights into world-class customer experiences. What Makes This Role Great: In this instrumental role, you will bridge the gap between complex data and practical action, directly identifying the opportunities that enhance operational efficiency for our global teams. You will have the unique opportunity to champion high-impact process changes and technology enhancements that empower our support representatives and revolutionize the customer journey. Key Exciting Responsibilities: Systematically map support workflows to identify and eliminate bottlenecks and friction points for both customers and global support teams Transform analytical findings into practical recommendations for innovative technology enhancements and resource allocation Define and track global performance metrics (KPIs) to ensure data integrity and strategic alignment across cross-functional departments Collaborate with senior leadership and operational st...