Service Desk Analyst 2

Job description

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development. JOB SUMMARY: The Service Desk Analyst 2 will provide intermediate technical support to resolve advanced technical issues related to hardware, software, and networking. The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction. This role involves providing both remote and on-site support while collaborating with Tier 2 and 3 engineers to address complex issues. Additionally, the technician will assist with IT projects and system updates. This position is ideal for someone with strong IT support experience, troubleshooting skills, and an interest in taking on mor...