Application Support Analyst, WMS

Job description

What's the Short Version? The Application Support Analyst provides Tier II support for the IT Operations team. They partner with our internal IT department, internal and external customers to assist in problem resolution and documenting issues. The Applications Support Analyst is a technical, client-facing role that requires superior customer service skills. They work with all levels within the organization and play a vital role in the overall success of the IT Operations team. What Will You Be Doing?: - Manage and resolve support tickets, providing Tier II support for internal and external customers. - Provide support for systems issues across all environments. - Monitor systems using real time monitoring tools. - Proactively identify, report, track, document and communicate errors and potential issues. - Provide both oral and written status updates to internal and external customers. - Work closely with the project delivery team to communicate customer requirements and to deploy updates into production. - Work through daily checks and processes giving urgency to customer-impacting time-bound issues. - Help identify and define new features and enhancements to extend our supported...