Patient Service Representative-Multi Specialty Full Time Days

Job description

Job Description: **This is a Full Time position at 40 hours per week for the Grayslake Multi-Specialty clinic. Schedule is Monday through Friday, 8:00am-4:30pm.** The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests. Responsibilities: - Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. - Completes check-in/out functions as directed. - Confirms and updates patient identification and demographic/insurance information. - Completes patient registration as needed. - Obtains patient consents/authorizations. - Collects co-payments, past due balances and point of service payments. - Posts payments, process billing information and perfor...