Tier 2 - Service Desk Technician (BankNet)

Job description

About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations. About the Position: TJFACT is seeking a well-qualified Tier 2 – Service Desk Technician (BankNet) in support of our US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client. This Service Desk Technician will provide remote support for BankNet users in a federal environment. This role is best suited for someone with 2–4 years of solid service desk experience who is comfortable handling user access issues, troubleshooting common technical problems, and maintaining strong ticketing discipline. This is a high-volume, customer-facing role requiring clear communication, accountability, and consistent performance. Duties and Responsibilities: - Answer incoming phone calls in a timely manner and provide high-quality customer service - Respond to incoming emails promptly and professionally - Create and update tickets in ServiceN...