Change Enablement Manager (ITSM)

Job description

We are seeking an experienced Change Enablement Manager (ITSM) to join our Service Engagement function in a dynamic, newly established team, working onsite full-time with our State Government customer in Perth, WA. In this role, you will own the end-to-end process, ensuring effective governance, risk control, stakeholder engagement, and continuous improvement across the customer environment. As the Change Enablement Manager , you’ll collaborate with cross-functional teams to govern change processes, drive continuous improvement, and ensure compliance with industry standards, while enhancing service performance and minimising risk. What you’ll be doing: - Own and continually improve the end-to-end Change Enablement process, including governance, standards, workflows, and controls across the customer environment. - Govern standard, normal, and emergency change processes, including CAB oversight, change evaluation, approval quality, scheduling, and implementation readiness. - Ensure robust assessment of change risk, impact, implementation planning, and backout readiness, while coordinating release activities to minimise business disruption. - Provide reporting and insights on key chan...