Senior IT Support Technician

Job description

Description Senior IT Support Technician Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Senior Computer/Network Support Technician has responsibility for technical and administrative support to all end users. The Senior Computer/Network Support Technician maintains a working knowledge of existing hardware, software, and telephone systems in use to maximize efficiency of the network and users’ utilization of them. Assists the Senior Director of IT and Informatics in expanding the PPCWNY IT network and telephone system. Essential Functions: IT Support: - Assists the Senior Director of IT and Informatics with developing, designing, implementing, and maintaining the Help Desk, virtual and intranet systems - Serves as point of contact for technical support from end users across all PPCWNY locations, by acknowledging, tracking, and prioritizing all technical issues reported and may work with external vendors as part of this process - At the...