Sr. Tech Program Manager, Ford Energy

Job description

This role is responsible for defining, integrating, and delivering the end-to-end BESS Service Platform, including its architecture, operating model, and execution system. You will operate at the center of a multi-year platform build, ensuring that every technical workstream is anchored in a seamless customer journey and designed to drive industry-leading customer satisfaction. Key Responsibilities: Define the end-to-end BESS Service Platform structure across all service domains. Map and define the end-to-end customer journey, from initial lead capture to product commissioning through long-term maintenance and end-of-life support. Establish the service operating systems needed across the business, including domain ownership, interfaces, and responsibility boundaries. Ensure alignment with enterprise systems, standards, and operating expectations to provide a unified "one-Ford" customer experience. Build and maintain the integrated service platform roadmap across all domains. Prioritize capability development based on its impact on customer uptime, ease of service, and overall satisfaction. Align platform milestones with product development, commissioning, and operational readiness...