Customer Care Specialist
Taco Comfort Solutions · Cranston, Rhode Island, US
As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees ac...
Job description
As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees: - A positive mental attitude that helps us to be a leader in the industry - A commitment to building strong relationships, both inside and outside the organization - A desire to learn, grow, and contribute to moving our strategy forward - A need to create and to innovate Employment Type: Full Time: Shift: 1st Shift: Work Status: Hybrid: Position Summary: The Customer Care Specialist is responsible for maintaining the “Order to Cash” process through CRM system (Order Entry, Inventory Allocation, Expediting, Credit, Shipping etc.). Ensures optimal Customer Service to the Regional Manager/Customer/Representative through efficient use of resources, information, analysis, and problem solving. Measures of success: - Reduce resolution time on customer inquiries (Salesforce) - Increase customer satisfaction (Individual/Team VOC Satisfaction Rating) - Increase on time delivery results (Individual On-Time Shipment Percentage) - Bu...