Front Desk Assistant - Northeast Regional Heart Center

Job description

Job Summary The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience. Essential Functions: - Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation. - Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries. - Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies. - Maintains and updates patient records, ensures quality control, and addresses gaps in care. - Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately. - Enters charges and codes invoices for billing, ensuring accuracy and timely processing. - Monitors and maintains office...