Product Technical Service Representative

Job description

Location: Wichita, KS Job Purpose: The Product Technical Service Representative (TSR) will work as a key member of the Product Technology Department providing first-class, professional service to the BG Distributor network. This position provides customer service support and resolution of routine/non-routine problems regarding client's products or services. The TSR will be a primary resource for field inquiries and/or assist in educating on BG products and product applications. This position may also be used as a resource for the improvement or development of current and new product (and) service applications. Duties & Responsibilities: - Adheres to company policies and presents a professional, positive attitude at all times. - Assess and resolve Distributor inquiries, requests and complaints regarding product use and application, primarily by phone/email. - Exercise sound judgment in making decisions within established written procedures for each product inquiry, which may include logging data requests, gathering data from multiple department sources, tracking progress in database format, and reporting back in a timely fashion to resolve issues. - Maintain electronic and/or writte...