District Technical Service Manager- Sacramento, CA

Job description

Location: Sacramento, CA Job Schedule: Full-time field role/must reside in the assigned district- Sacramento Education Requirement: Bachelor's degree OR equivalent combination of education and experience Sponsorship: No: Come Drive Innovation with Us: We are currently looking for a District Technical Service Manager to join our team in West Region . Job Summary: Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and Lemon Law cases. Analyzes dealership’s service department operations and provides constructive feedback to dealership management and NNA regional staff. Identifies areas of improvement, develops recommended action plans, and reviews with Dealer Principal/Executive manager including P&S Management to improve service customer satisfaction and retention. Works with FOM counterpart(s) to sy...