Technology Support Specialist II

Job description

Position Summary San Diego State University is seeking a skilled and service-focused Technology Support Specialist II to deliver technical support to our campus community. In this role, you will troubleshoot complex hardware and software issues, support enterprise systems and endpoint management tools, and provide consultative guidance to faculty and staff. Working independently on day-to-day assignments, you’ll help ensure reliable, secure, and user-centered IT services across the university. This position also provides support to the University Police Department and requires a DOJ/FBI background check. Key Responsibilities: - Technical & Help Desk Support - Provide in-person and remote technical support for desktops, laptops, mobile devices, peripherals, classroom and conference room technology. - Diagnose and resolve complex hardware, software, authentication (IM/SDSUid, MFA), and application issues. - Install, configure, and upgrade campus-licensed software and core applications. - Process and prioritize service requests while ensuring timely resolution and excellent customer service. - Support and guide staff and student assistants with escalations. - Deliver one-on-one and gr...