Director - Franchise Operations

Job description

About JETSET Pilates Franchising At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. Position Overview: The Director of Franchise Operations turns JETSET’s strategic vision into consistent, profitable results across the franchise network. As JETSET scales, departmental support models create fragmentation: franchisees experience multiple handoffs, unclear accountability, inconsistent cadence, and weak feedback loops. The DFO resolves this by operating the Dallas Regional Training and Support Center (RTSC) as a performance hub, aligning training programs, field services, and launch execution into one regional operating system with clear owners, SLAs, KPIs, and escalation paths. Acting as the bridge between strategy and field execution, the Director drives operational readiness, stre...