Director of Operations- Miami vicinity

Job description

The Director of Operations manages a portfolio of properties determined by the Branch President and Vice President of Operations. The Director has the scope and authority to lead the team of assigned Community Association Managers within that portfolio to ensure employee and client retention, and growth. The Director is responsible for the intimate knowledge of the properties in the assigned portfolio and implementing a visitation and communication program to reach the on-site management, staff and those clients on a consistent basis. The Director is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team. They must make sure that the company’s services meet or exceed clients and customers expectations SUPERVISORY RESPONSIBILITIES: - Establish and maintain positive relationships and communicate successfully with leadership and support teams. To guide and mentor the team members. - Provide supervis...