IT Helpdesk

Job description

About Welvaart At Welvaart, we create technology solutions that put people at the center. Our close leadership style and flexible culture of growth empower our teams and elevate the quality of our delivery. We combine rigor , innovation , and empathy to drive projects that transform businesses and build lasting relationships of trust. We complement this vision with a performance‑driven Digital Marketing offering, helping companies strengthen their visibility, enhance their online presence, and accelerate growth through smart, measurable strategies. Project: We are seeking a proactive IT Helpdesk – 1st Level Support professional to ensure the reliability and smooth operation of our software, cloud, and laboratory environments Role: - Troubleshoot and resolve Software, Applications, Cloud infrastructure and network issues to maintain operational efficiency. - Monitor system performance and proactively address potential issues to prevent downtime. - Perform routine maintenance tasks, including software updates, systems housekeeping and backups, to keep systems up-to-date and secure. - Document support requests and resolutions in our ticketing system for accurate record-keeping. - Cont...