Specialist, Training Delivery

Job description

Job Summary: Responsible for planning and executing end-to-end Customer Experience training programs, including classroom and virtual facilitation and post-training coaching, to strengthen communication, customer interaction, and technical proficiency while promoting best-in-class service practices Job Description: Implements adult learning principles to deliver engaging in-class and virtual soft skills and technical training, resulting in improved employee performance and knowledge retention. Uses standardized evaluations to assess training effectiveness and refine delivery methods, ensuring continuous improvement and alignment with learning objectives. Executes training sessions by coordinating facilities, equipment, systems, and materials, enabling seamless execution and a positive participant experience. Adheres to established processes and methodologies to deliver and report scheduled training curricula, supporting operational goals and compliance standards. Provides coaching and transition support to new hires and participants post-training, ensuring successful integration and achievement of performance targets. Identifies learner challenges and develops tailored support plan...