Customer Service Representative

Job description

Customer Service & Operations Specialist (Agriculture) Location: Swedesboro, NJ: Reports to: Operations Manager: Are You Ready to Be the Essential Link? Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business? Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector. Why Join the Pratt Team? (Pratt Perks) We value our employees and prove it with industry-leading benefits that start fast: Role Summary: Beyond the Call Center As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and co...