ACE Support Team Lead

Job description

Job Description: Our ACE Financial Professional Support team is at the heart of delivering outstanding support to Financial Professionals, their staff, and their clients. We are seeking a dynamic, results-driven leader who thrives in a fast-paced, digital service environment and is passionate about developing people, strengthening relationships, and driving operational excellence. The ACE FP Support Team Lead plays a critical role in delivering a top-tier service experience grounded in care, accountability, and ownership through the Accelerated Client Experience (ACE) platform. This is a working Team Lead role, responsible for both leading a team of support associates and contributing directly to day-to-day service and production. In this role, the Team Lead manages high-touch relationships and provides hands-on support across ACE processing, policy delivery, and initial payment, while also driving team performance, coaching development, and ensuring consistent, high-quality service delivery. Responsibilities: - Lead, coach, and develop ACE FP Support associates, providing day-to-day supervision, performance feedback, and career development support - Foster a culture of care, accou...