Manager, Customer Care

Job description

Overview KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world. The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers. Our Core Values define how we do business:• The Customer is Everything.• Relationships Matter. All of Them.• Question Things. Take Action.• Work Hard. Work Smart. Enjoy the Experience.• Growth Mindset. It’s not just a job – it’s a step in your career! SUMMARY: The Customer Care Manager provides the management, motivation, and development of the Inside Sales & Customer Care department to achieve all company financial objectives. Manages and directs all daily activities of the Broadband Networks Inside Sales and Customer Care team. Responsible for promoting account development and increasing sales within assigned accounts. Monitors performances and takes appropriate actions in buildi...