Shift Manager, Passenger Services

Job description

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Salary range - $75,000 to $86,000 - Amazing employee flight privileges within the American Airlines global network - Training and development programs to take your career to the next level - Comprehensive health and life benefits (subject to location) Responsibilities: How will you make an impact? - Responsible for providing quality service and achieving superior customer satisfaction - Resolves customer service and operational problems during tour of duty, working in the operation during peak or irregular periods, spending time in the operation interacting with customers and employees, and preparing customer correspondence - Through the use of cross-functional teams, the Shift Manager will generate and implement quality improvement ideas - Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data a...