Customer Service Representative II (68033)

Job description

Job DetailsJob Location: Tireco HQ - Gardena, CA 90248Salary Range: $28.00 - $29.00 Hourly ESSENTIAL RESPONSIBILITIES: Manages and documents inbound and outbound calls in a friendly and professional manner Receives orders via telephone and email and enter into our NetSuite system with impeccable accuracy Performs routine follow-up and maintenance on all open orders and client requests received both internally and externally via telephone and email Promotes Brand/Tread specials to existing customers when applicable Communicates and strategizes daily with assigned Outside Sales Team Provides support as needed to our Outside Sales Team Probes for business needs, assess the clients' expectations, and address accordingly Analyzes client sales trends with the expectation of providing suggestions and solutions Fluent with the Tireco E-Commerce website Possesses a strong knowledge of all Tireco controlled products, features, benefits, warranties, sizing, application and is able to effectively communicate these in a compelling way Creates and maintains customer login within Tireco E-Commerce website, with impeccable accuracy Communicates with all departments regarding timely order release,...