Change Management Analyst

Job description

Change Management Analyst Summary: Csquare is a global data center leader in retail colocation and interconnection services. The company operates a footprint of 80 data centers in markets around the world, providing more than 500MW of power to industries across the globe. Csquare brings proven operational excellence, global scale, flexibility, and customer-focused innovation together to provide a comprehensive portfolio of data center and interconnection solutions. The Change Management Analyst will have responsibility for the day-to-day processing of incoming changes and assist with problem management activities. The Change Management Analyst should stay current on active problem management activities and maintain awareness of open problem tickets. Primary Responsibilities: - Manage the lifecycle of change tickets using IT Service Management (ITSM) systems, email and internal chat tools. - Manage the Change Management queues, review incoming requests to ensure all aspects of the change management policy are met prior to approval. - Weekly creation of change reports for leadership. - Compile change management statics and reporting to identify trends. - Follow-up on all out of proce...