Desktop Support Technician

Job description

Desktop Support Technician Location: Wallingford, CT: Pay Range: $24.00-$33.00 Hourly: We’re seeking an experienced Desktop Support Technician . to support IT at our Wallingford, CT facility. As our primary on-site point of contact, you’ll provide Tier 1 and 2 support across hardware, software, and basic networking. We’re looking for a collaborative troubleshooter who loves solving problems and helping people. If you’re ready to take the lead on-site and be part of a forward-thinking IT organization, apply today! Duties & Responsibilities: - Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment - Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support - Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications - Install, configure, image, and deploy new workstations and laptops - Perform basic user account administration, including password resets, Active Directory changes, and access requests - Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate - Document incidents, troubleshoot...