OSA Purple Bubble

Job description

Company: ITJ FedEx Express Italy s.r.l. Address: VIA EDMONDO FRETTE SNC Scheduled Weekly Hours: 20 Worker Type: Regular Posting Start Date: 21-Apr-2026 Posting Close Date: 27-Apr-2026 Job Family: FXE-EU: Operations Support Agent (ID) Position Summary: We have an exciting opportunity for you to join our team of Operation Support Agents. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing: - Ensuring that customers' urgent packages get to the right place, on time - Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries - Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any f...