Customer Quality Specialist (24 months)

Job description

Are you eager to take your career to the next level? If yes, we encourage your application for the Customer Quality Specialist (24 months) role ! In this role you will support all aspects of the Quality Management System (QMS). This includes process training, with a focus on the Rapid Response process. The position also helps with various quality operations for multiple types of products and processes and in the process of continuous improvement By joining us as an Customer Quality Specialist (24 months) in Cluj-Napoca , this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities! In This Role, Your Responsibilities Will Be: Managing the Rapid Response and Warranty processes (customer complaints and support requests) while providing support for products manufactured in Wessling, including participation in root cause analysis and follow-up activities. Applying strong knowledge of quality tools (e.g., 5Why, Ishikawa) to lead and coordinate cross-functional teams in identifying root causes, defining corrective and preventive actions, and ensuring these actions are assigned, tracked, and implemented t...