Access Services Representative I – CPAS

Job description

Access Services Representative I – CPAS - ( 2600009F ) Description THE UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER: JOB INFORMATION: Job Code: 2061: Job Title: ACCESS SVCS REP I - CPAS Date Last Edited: 3/25/2025 FLSA Status: N JOB SUMMARY: Works under general supervision to provide exemplary customer service to accurately facilitate patient appointment scheduling and relay of critical information and questions in a large contact center environment. Additional responsibilities include referral transcription, patient care coordination of clinical necessity, medical record documentation, and patient financial responsibilities. ESSENTIAL FUNCTIONS: Job Duties: - Supports at least one clinic or service line as a first point of contact by answering inbound calls and/or making outbound calls according to established guidelines. - Provides exemplary customer service with courtesy and discretion while communicating professionally with patients, patients' families, physicians, physicians' office staff, nursing units, care management, ancillary departments, and insurance companies. - Schedules patient appointments based on clinical protocols regarding services provided in the designated...