Program Manager - Contact Center- NICE or Genesys

Job description

Req ID: 366002 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Program Manager - Contact Center- NICE or Genesys to join our team in Dallas, Texas (US-TX), United States (US). Program Manager - Contact Center: We are seeking an experienced Program Manager to lead the end-to-end implementation and transformation of an enterprise Contact Center platform using NICE or Genesys technologies. This role will be responsible for standing up the platform, driving architecture and solution design, and managing integrations with enterprise core systems to enable a modern, scalable customer engagement ecosystem. The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors. Key Responsibilities: - Lead the end-to-end program delivery for implementation of a NICE or Genesys contact center platform, including planning, execution, governance, and rollout....