Utility Billing Representative

Job description

Job Description Utility Billing Representative Public Works - Operations Support: 1 Contract Full Time Position, Duration 13 months 1 Contract Part-Time Position, Duration: 13 months Salary Range: $62,902 to $78,628 per annum (plus benefits) Hiring Range: $62,902 to $70,765 per annum (plus benefits) Work mode: Hybrid* see below for details Location: 2 Copper Road, Brampton: Hours of work for Contract Full Time Position: 35 hours of work per week: Monday – Friday 8:30 am to 4:30 pm Hours of work for Contract Part Time Position: 22.5 hours of work per week: Monday – Friday 12:00 pm to 4:30 pm Reporting to the Supervisor in Billing Operations you will provide customer support service with respect to utility billing issues in a fast-paced call centre environment. The Utility Billing Representative assesses and completes all duties involved with producing a timely accurate water bill, in addition to written correspondence to customers. What you will do in this role: - Engage with utility customers using the Five9 softphone system to address and resolve customer inquiries. - Accurately process change of ownership information into billing software. - Interact with law firms to resolve con...