Lead - Diagnostic Support Services

Job description

Job Summary: Leads team members of diagnostic support services by demonstrating advance knowledge of job responsibilities. Job Description: The Lead - Diagnostic Support Services provides day-to-day leadership and support to team members while ensuring efficient operations, high-quality service delivery, and alignment with organizational goals. This role serves as a subject matter expert and resource, promoting teamwork, accountability, and continuous improvement within the department. Responsibilities: Qualifications: - Assists with the development, implementation, and evaluation of departmental policies and procedures. - Provides mentoring, monitoring, coaching, and evaluation of team members’ performance, with a focus on productivity and quality management. - Serves as a positive role model by fostering teamwork, collaboration, and a supportive work environment. - Assists with coordinating services, prioritizing assignments, and managing workflow to ensure operational efficiency. - Promotes situational decision-making and problem-solving to address day-to-day challenges. - Performs core responsibilities of the Patient Scheduling Representative role, including scheduling and pati...