Hotel Front Desk Clerk

Job description

POSITION SUMMARY: The employee in this position is responsible for providing superior service to both internal and external guests. He or she is responsible for timely check-ins and check-outs. They maintain constant awareness of hotel occupancy. Answers telephones in a courteous, informative, and timely manner. Assists guest with coat check and luggage needs. Must maintain a fun and friendly attitude with employees and guests and ensure that areas are clean and safe for guests and employees. JOB DUTIES AND RESPONSIBILITIES: The following statements are intended as general examples of the duties of this position and are not all-inclusive. Has the ability to work effectively and courteously with fellow employees. Has the resiliency to deal with difficult guests in all types of business conditions and answers customer questions in a courteous and professional manner. Responsible for accepting and confirming reservations. Registering all guests in and out of the hotel while ensuring that all proper credit and pertinent information is obtained. Maintains confidentiality and safeguards data. Responsible for various cash transactions, accurately counting and recording assigned funds and...