WINE STEWARD

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. - Promote trust and respect among associates - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store - Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products - Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about - Inform customers of wine specials - Provide customers with products that they have requested - Recommend wine items to customers to ensure they get the pro...