Clerk-Call Center (Parking)

Job description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. SUMMARY: Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. RATE: Clerks can earn up to $14.75. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center - Accurately process, document and record mail correspondence - Research and review correspondence to assess action to be taken - Prepares paperwork for processing of refund due to customers - Schedule hearings - Other duties as assigned QUALIFICATIONS: Training will take place virtually. Customer Service Reps will be required to work in person on-site prior to the end of training. We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in...