Front Desk Representative

Job description

Description Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace. Essential Functions: Perform check-in and check-out tasks, as well as insurance verification in one or more of the following areas: Check-In · Greet and check in patients and other visitors arriving for appointments · Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information · Coordinate with patients regarding their insurance benefits and medical provider program · Collect co-payments/balances upfront · Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit · Obtain, verify, and enter the patient and their provider’s information into EMR, ensuring the accuracy of all entries · Scan paperwork to EMR · Complete end-of-day closing duties · Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate Check...