Processing Manager - Project Approval Group

Job description

The Project Approval Group (PAG) in Chase Home Lending manages the collection, review, and delivery of critical project documents to ensure compliance and support mortgage processing. PAG acts as a liaison between processing, underwriting, operations, and sales teams to facilitate seamless workflows and deliver high-quality customer service As the Processing Manager for the Project Approval Group (PAG) in Chase Mortgage Banking, you will lead, mentor and support a team of PAG Processors to consistently exceed corporate standards for productivity, quality and customer satisfaction. Job Responsibilities: - Provide day-to-day leadership and guidance by establishing clear performance goals, monitor progress and implement corrective action or development plans as needed - Delegate tasks, deliver targeted training and offer ongoing coaching to build team capabilities - Drive operational excellence by ensuring accurate, up-to-date data entry across all relevant systems and platforms - Oversee the timely collection, review and delivery of critical project documents—appraisals; budgets and financial statements/IRS Form 1120s; Covenants, Conditions & Restrictions (CC&Rs); by-laws; insurance...