FIELD CUSTOMER SERVICE REPRESENTATIVE

Job description

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour: Field Customer Service Representative will act as representatives of Public Storage for our customers. These employees support a designated set of properties by making phone calls to confirm reservations, collection calls, and provide customer support. They provide excellent service by answering customer inquiries regarding company properties, products, and services as well as account inquiries. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Provide customers with the highest levels of service and professionalism and ensure customer satisfaction while following Public Storage procedures - Engage with customers daily - Communicating with existing customers to resolve their rental units and/or payment issues. - Initiate and/or answer delinquent customer calls with goal of obtaining full payment. - Perform administrative duties including: processing customer move outs, complete multiple property walks, and review property camera footage. - Adhere to shift schedule and availability for calls, meetings, and training - Perform other duties a...