Whatever/Whenever Runner

Job description

AUTHENTICALLY YOU: Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. CURATING ORIGINALITY TAKES TALENT: W Sydney is now casting for Whatever Whenever Runners to support the guest journey by responding to guest requests, assisting in guest rooms, supporting Welcome Team with item delivery and errands as required, and maintaining clean, well organised pantry areas to ensure prompt and seamless service delivery. Job Responsibilities include (but not limited to): - Actioning requests through Hotel Dispatch systems. - Action all guest requests for amenities - Deliver requested items promptly, professionally, and courteously - Enter guest rooms following all privacy, safety, and service protocols - Assist guests in-room by explaining room features such as lighting, air conditioning, TV, safe, curtains, and minibar - Provide basic first‑level troubleshooting for simple issues - Escalate unresolved or technical issues to Engineering or IT via the appropriate channel - Monitor usage and report low stock levels to the S...