Customer Service Representative - Aero-Glen International

Job description

Overview of the Position: The Customer Service Rep, is responsible for providing support and assistance to various internal and external stakeholders, including outside & inside sales, supply chain, operations, quality, and accounting personnel. You will also be ensuring daily execution of critical tasks that allow for customer sales to occur, including order entry, through order book maintenance and customer engagement. Essential Duties and Responsibilities: · Through order book maintenance ensure that proactive customer communication is occurring and internal actions are done to support on-time delivery of product. · Receive, review and populate into the system critical data including Vendor Quotes, Customer Quotes and Sales Orders working to high standards of accuracy and promptness. · Ensure that all Sales Orders have been formally acknowledged as required. · Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs. · Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other inter...