Call Center Rep Lead

Job description

Position Title Call Center Rep Lead Bell Hospital: Position Summary / Career Interest: Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail; ensures all of these transactions are documented in Call Center software; ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps. Responsibilities and Essential Job Functions: software and hardware. demographic information, as appropriate, on all repeat callers. Integrity. - Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail. Ensures all of these transactions are documented in Call Center software - Ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up...