Dispatch, Outreach, and Office Coordinator

Job description

Benefits: The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department. - Spiffs, Rewards, & Employee Contests - Competitive Compensation - Paid Vacation - 401(k) - Bonus based on performance - Health insurance - Training & development - Dental insurance - Opportunity for advancement - Vision insurance About the Role: We are seeking a highly organized and proactive Dispatch, Outreach, and Office Coordinator to join our team. This position is the central hub of daily operations—balancing technician scheduling, customer communication, lead tracking, and administrative support. The right candidate will thrive in a fast-paced environment, take initiative, and ensure that both our operations teams and customers experience seamless, professional support. Key Responsibilities: Scheduling & Dispatching: - Receive and prioritize incoming service requests from customers. - Schedule and dispatch HVAC technicians for service calls, installations, and maintenance jobs. - Adjust routes and schedules in real time to maximize efficiency and handle emergencies, delays, or cancellations. -...