Guest Experience Lead

Job description

What you'll bring to the team Ready to level up from “just a job” to something actually exciting? At Merlin Entertainments’ newest immersive attraction, WONDRA, we’re looking for energetic, people-loving leaders to join our team as Guest Experience Leads. If you’re the kind of person who can hype up a crowd, keep cool in a fast-paced environment, and make people feel welcome from the second they walk in; this role was made for you! Qualifications & Experience: 🎢 What You’ll Actually Do: - Lead and support the Guest Experience team during daily operations - Help create unforgettable moments for guests - Keep the attraction running safely and smoothly - Coach and motivate team members - Jump in to solve problems and handle guest concerns - Be part of the opening team for one of Merlin’s newest attractions 🔥 What We’re Looking For: 🚀 Want to learn more about WONDRA? Check it out! - Positive energy + strong communication skills - Someone who enjoys working with people - Leadership or guest service experience is a plus - Comfortable in a fast-moving, interactive environment - Availability for weekends, evenings, and holidays WONDRA Chicago: Benefits: 🎉 Benefits of Joining Merlin Enterta...