Assistant Front Office Manager

Job description

Are you driven by a passion for providing extraordinary guest experiences? Do you thrive on making connections and brightening someone’s day? If this sounds like you, then we invite you to become a vital part of our team as an Assistant Front Office Manager at Hotel Park Ave in the heart of New York City! Hotel Park Ave: On an avenue steeped in history, we’re what comes next: a curated space to be yourself and embrace the bold. A design led lifestyle hotel, Hotel Park Ave sits at the heart of the NoMad neighborhood on one of Manhattan’s most famous streets. As an Assistant Front Office Manager, you are the face of Hotel Park Ave, acting as the Duty Manager on shift and ensuring the team of Guest Journey Ambassadors excel in delivering a seamless guest experience. Your role and responsibilities will include; What you will bring to Hotel Park Ave; - Lead and motivate the team of Guest Journey Ambassadors, fostering a culture of service excellence and teamwork. - Act as the Manager on Duty, supporting the Guest Journey Ambassadors with any queries or challenges. - Welcoming guests on arrival and facilitating smooth check-in and check-out experiences. - Anticipate guest needs and deliv...