Behavioral Health Personal Care Coordinator

Job description

FLSA Status: Non-Exempt Department: Health Services Reports To: Manager, Behavioral Health Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 GENERAL DESCRIPTION OF POSITION: The Behavioral Health Services Personal Care Coordinator is responsible for supporting and coordinating internal and external resources for members referred to case management programs for all lines of business in compliance with all applicable state and federal regulatory requirements, SCFHP policies and procedures, and business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Work with case managers to assist members navigating the healthcare delivery system and home and community-based service to facilitate access related to medical, psychosocial and behavioral health benefits and services. Monitor and respond to inbound case management inquiries and referrals and escalate to clinical staff, as appropriate. Provide outreach to members to facilitate timely completion of Health Risk Assessments (HRA’s) by telepho...