Client Account Representative
Brown & Brown Insurance · Manasquan, New Jersey, US
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Winston Benefits,...
Job description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Winston Benefits, a Brown & Brown company, is seeking a Client Account Representative to join our team! The Client Account Representative will partner closely with Winston Benefits Clients to manage their accounts. This position will address any client concerns through regular communication and excellent customer service. This position will assist with Client open enrollments and maintain the Clients account throughout the year. We will rely on this position to listen to our clients and use deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs. WHAT YOU’LL DO: - Responsible for addressing Client Facing Issues on Issue Tracker. - Data Integrity ongoing review. - Call center Issues resolution. - Responding to Client emails. - Manual corrections to enrollment and eligibility data. - EOI Approvals/Denials. - Error Reports. - Advice to Pay (Depending on the Client). - Carrier and Benefit Audit review and resolution. - Dependent Audits (During OE). - Assigned certain Punch List items during Open Enrol...