EMEA Customer Operations Manager

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title: EMEA Customer Operations Manager Location(s): Krakow Job Description: PerkinElmer is seeking a dynamic and experienced EMEA Customer Ops Manager to oversee our EMEA Customer Ops team and processes. The role will be primarily responsible for driving major operational and KPI improvement, process change and efficiency. The role will also be responsible for both managing the relationship and performance of outsourced vendor delivering the services, as well as supporting internal PerkinElmer sales and core teams that rely on the delivery of customer service and related processes. Customer Ops Process Improvement: Collect and analyze data to understand...