Customer Service Professional- Inbound

Job description

Description Ready to bring your customer service skills to a company that helps first responders? Join our team and receive a $1,500 sign-on bonus! It’s our way of saying mahalo for choosing to grow your career with us. Job Type: Full-time, Five 8-Hour Days or Four 10-Hour Days Location: In-office, Honolulu, HI (Near HNL airport) About EMS|MC: EMS|MC is the nation’s largest billing services provider focused on emergency medical services. For 25+ years, we’ve delivered revenue cycle management solutions that improve patient satisfaction, maximize EMS revenue, and ensure compliance. At EMS|MC, we blend professional excellence with local values. If you’re ready to grow your career while making a difference for our island community, we’d love to welcome you to our Ohana! Job Summary: The Customer Service Professional – Inbound is responsible for handling patient calls with accuracy and care. It is also responsible for assisting with billing inquiries, insurance updates, and complaint resolution, while maintaining compliance and supporting EMS|MC’s mission. Major Responsibilities/Activities: - Answer and document inbound calls clearly and efficiently. - Assist patients with charges, pay...