Learning and Development Specialist

Job description

Position Overview: The Learning & Development Specialist serves as a training resource across Corporate and Contact Center functions. Key responsibilities include coordinating and delivering learning opportunities that build foundational skills, support day-to-day performance, and extend education to Employee Resource Groups. This role executes learning opportunities in support of the L&D strategy and partners with the People Team to achieve organizational development goals. The L&D Specialist also manages the day-to-day functions of the Learning Management System, ensuring accurate records, content availability, and system integrity. Responsibilities: - Partner with Contact Center stakeholders and managers to identify learning gaps and training needs for individual contributors, supporting key programs such as Development for All and the Bridge Academy - Facilitate engaging in-person and virtual instructor-led training sessions for individual contributors and specialized audiences, including Employee Resource Groups (ERGs) - Maintain and optimize the Learning Management System, including course creation, assignments, enrollment, attendance tracking, reporting, and troubleshooting...