Customer Success Executive

Job description

Job Description ABOUT THE JOB: NIQ Brandbank, as part of NIQ, is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. At NIQ Brandbank, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products. The Customer Support Executive will be part of an international team and responsible for providing high-quality customer service to our Polish clients. Other: - Support the delivery of our core service to Retail customers - Contacting Polish Suppliers in order to obtain data on time and complete/other queries - Work closely with the local sales team and other departments within the business - Preparing reports for retailers on demand or according to a schedule - Troubleshooting any problems with data delivery and raising appropriate tickets - Loading data to Brandbank systems according to schedule - Handling Own Label process of revisions and new products, raising orders etc. - Provide training sessions to our customers and help them to get the most out of our service - Drive customer satisfaction to protect future...