Customer Experience Data & Insights Analyst

Job description

Let's introduce ourselves The Customer Experience (CX) Data & Insights Analyst plays a critical role in transforming customer feedback, operational data, and competitive benchmarks into clear, actionable insight that drives measurable business improvement. Supporting the Manager – CX Data & Insights, this role ensures that the true Voice of the Customer is accurately captured, analyzed, and translated into structured performance narratives that make customer reality visible and undeniable across the organization. Through attentive data governance, analytical acumen, and cross-functional collaboration, the position strengthens decision-making, supports performance accountability, and ensures that CX strategy is grounded in objective, data-backed truth. This role is located in Mahwah, NJ. What you'll do: - Analyze and synthesize Voice of Customer data (J.D. Power, OSAT, NPS, survey verbatims, operational data, Care) in close collaboration with the commercial digital teams to identify performance drivers and root causes. - Support the development and maintenance of CX dashboards, scorecards, and performance reporting tools. - Translate complex data into clear executive-ready insights...