Senior Delivery Acceleration AI Specialist

Job description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description: What You'll Do: Design and Build Prompt Workflows: Design multi-step prompt chains within our AI delivery platform that generate implementation artifacts — engagement briefs, scope summaries, ROM estimates, SOW drafts, user stories, and test scripts — from customer requirements and discovery inputs. Author, refine, and version-control prompt templates alongside the team; manage the extract → refine → archive → promote workflow for the 125+ template library. Encode ServiceNow delivery best practices and scoping standards into reusable prompt patterns that produc...